How can I return my order?

Not completely satisfied with your purchase? No worries! At JuulC, returning your order is easy. Here you can find detailed information about our return policy.

I want to exchange my item, what should I do?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Can I return a custom-designed product?

Custom-designed products cannot be returned or exchanged. However, feel free to contact us to discuss your request. We are happy to see if we can meet your wishes.

Which payment methods are available?

All available payment methods are shown during checkout when you place your order.

I didn’t receive an order confirmation. What should I do?

Please check your spam or junk folder first. If you still can’t find the confirmation email, contact our customer service and we’ll be happy to assist you.

Can I cancel or modify my order?

Please contact our customer service as soon as possible. We will check whether cancelling or modifying your order is still possible.

Why was my order cancelled?

Orders may be cancelled for several reasons, such as payment issues or stock unavailability. In any case, if you've made an order but the item is not in stock, we will get in touch with you and provide a suitable alternative or solution.

Can I place a business order?

Yes, business orders are possible. Please contact us to discuss the options.

How do I know if a product is in stock?

Products that are available for purchase are usually in stock. If an item is (temporarily) out of stock, this will be indicated on the product page.

What if a product is out of stock?

If a product is out of stock, please contact us. We can let you know if it is expected to return or help you find a similar item.

Can availability change after I place my order?

Yes, stock levels can change quickly. If an item becomes unavailable after you place an order, we will get in touch with you immediately and offer a suitable alternative or solution.

Do you offer pre-orders?

Yes, pre-order items are indicated in the product title and/or description. Please note that delivery times for pre-orders can vary and may differ from the expected date shown.

Do you offer free shipping?

Shipping is free on orders over a certain amount, depending on country. You’ll see if your order qualifies during checkout or you can check it here.

Do you ship worldwide?

Yes, we ship and deliver worldwide. Please note that all products are shipped from the Netherlands. Any customs duties, import VAT, or other additional charges that may apply for deliveries outside the EU are the responsibility of the customer. If a parcel is not collected, we reserve the right to charge you for any resulting costs.

What are the shipping costs?

Shipping costs are displayed during checkout before you complete your order, or you can view them here.

When will my order be shipped?

Once your order has been placed, it will be processed as soon as possible. You will receive a shipping confirmation email as soon as your order has been dispatched.

How will I know when my pre-order is shipped?

Once your pre-order is dispatched, you will receive a shipping confirmation email with tracking details so you can follow your order until it arrives.

What should I do if my parcel is lost or damaged during shipping?

If your package is lost or arrives damaged, contact our customer service as soon as possible. We will assist you in resolving the issue with the carrier.

Can delivery dates change?

Yes, delivery dates can sometimes change due to stock availability or shipping delays. We will update you if that's the case.

Is an account required to place an order?

No, creating an account is not required. You can place an order as a guest without creating an account.

However, creating an account allows you to track your orders more easily, save your details for future purchases, and manage your preferences.

How do I create an account?

You can easily create an account through this link: https://juul-c.com/account/register

Creating an account allows you to easily track your order and manage your details. Please note that orders are only visible in your account if you were logged in during checkout.

How do I log in to my account?

You can log in to your account by visiting the following link: https://juul-c.com/account/login. Enter your email address and password to access your account.

How can I reset my password?

Go to https://juul-c.com/account/login and click on Forgot password. Enter the email address linked to your account and you’ll receive an email with instructions to reset your password. If you don’t see the email, please check your spam or junk folder.

Can I cancel or modify my account information?

You can update most information in your account settings. For changes that cannot be done online, such as email address linked to your orders, please contact customer service.

Can I delete my account?

Yes, you can request to delete your account by contacting our customer service. Please note that this will remove your order history and saved preferences.

What are your terms and conditions?

Our terms and conditions outline the rules for using our website, placing orders, and other legal agreements. You can view them here.

Where can I view your privacy policy?

If you would like to read our Privacy Policy, you can view it here. It explains how we collect, use, and protect your personal data.

Are the product images accurate?

We make every effort to display products as accurately as possible. However, colors may vary slightly due to screen settings or lighting.

Where can I find product measurements and sizing?

All size charts and measurements applicable are available on the product page. You can also use our size guide to help you find your perfect size. We recommend checking this to ensure the best fit.

Do the sizes run true to standard measurements?

We recommend checking the size guide for each product, as fits can vary by style or material.

How do I care for my item?

Care instructions are provided on this page. Please follow these guidelines to keep your product in the best condition.

Can I request a custom product?

At this time, custom orders cannot be placed online. If you have specific questions or requests, you are welcome to contact our customer service for guidance.

How can I become a retailer of your products?

If you would like to sell our products in your store or webshop, please visit this page and submit your application. Our team will review your request and contact you with next steps.

I have another business inquiry. Who should I contact?

For other corporate or business partnership requests, please contact us. We will review your inquiry and get back to you as soon as possible.

How can I submit a sponsorship request?

Sponsorship requests can also be submitted via our contact. Please note that due to a high volume of requests, we may not always be able to respond.